Refund Policy

At Lang’s Lawn Care, we stand behind the quality of our work. Your satisfaction is important to us, and our refund policy reflects our commitment to delivering reliable, no-hassle service across Chester, Montgomery, and Delaware counties.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee on all our services. If you're not happy with the results:

• Contact us within 14 days of your service visit.
  
  
• We’ll inspect the issue and, if needed, provide a free follow-up treatment to make it right.
  
  

In most cases, re-treatment resolves the concern. Refunds are considered only when service recovery is not possible.

Refund Eligibility

Refunds may be issued in the following cases:

• A prepaid service was canceled before the work began.
  
  
• Our team was unable to complete the service due to an issue on our end.
  
  
• We attempted a re-treatment and the issue was still unresolved.
  
  

Please note: Refunds are not guaranteed for issues outside our control, such as extreme weather, improper customer prep, or untreated lawn areas due to blocked access.

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Non-Refundable Situations

We do not offer refunds for:

• Completed services where post-care instructions were not followed (e.g., mowing too soon, watering too late).
  
  
• Service cancellations made after our crew is en route or on-site.
  
  
• Missed appointments where the property was not accessible.
  
  

How to Request a Refund

If you believe you qualify for a refund, please:

• Call our office at (610) 647-6001, or
  
  
• Email us at info@langslawncare.com
  
  

Please include your name, address, the service date, and a brief explanation of the issue. Our team will review your request and respond within 3 business days.

Refund Method & Timing

Approved refunds will be processed using your original payment method. Depending on your bank or credit provider, refunds may take 5–10 business days to appear.

Questions?

We’re here to help. If you have any concerns or want to talk through an issue with your service, please give us a call. We’ll always do our best to make things right.